You can immediately send us a message from our website by filling in the form, or you can write to the following email address: informacio [KUKAC] mav-start.hu.
By clicking here, you can access the Privacy Policy regarding individual data processings carried out by the Customer Service of MÁV-START Co. You can find the Privacy Policy in chapter 1.
The aim of our customer service is for MÁV-START to also be accessible via the Internet for its passengers. You can send us your questions and comments by filling in the form.
Your opinion, remarks in connection with our services and company, whether negative or positive, is important to us, since it enables us to learn more about the expectations of our passengers, our own mistakes from which we can learn from through your help.
The reply time depends on the question posed and the complexity of the reply to be given to it. We send you a reply no later than within the official one month reply deadline or, if necessary, inform you of when you can expect to receive a reply from us within 3 months of submitting your remark, in which case we will reply to you within three months.
MÁVDIREKT Tel. No.: +36 (1) 3 49 49 49
Need some information? One of the most modern telephone customer services in the country, MÁVDIREKT is at your service.
It provides information in connection with the timetable, prices and concessions, as well as for planning your domestic and international travel.
Please choose button 8 in MÁVDIREKT menu functions for information in English.
We welcome you to our customer service offices where you can make your travel arrangements quickly and conveniently.
Our company operates multiple customer service offices to cater for the personal needs of our passengers. Visit our offices if you wish to request information in person, have any questions in connection with your journey, ticket purchase.
Main office services:
- Travel planning (on domestic and international lines)
- Information on prices (for domestic and international lines)
- Certification of break of journey (domestic lines)
- Certification of cancellation (for domestic and international tickets)
- Certification on missing the connecting train (for domestic and international tickets)
- Ticket (for tickets purchased at the ticket office, from ticket vending machines or via the e-ticket system) validity extension (of domestic and international tickets)
- Certification of train delays
- Ordering, paying for and receipt of the START Club card
- Processing remarks made by the passenger or cooperating in processing remarks made by the passenger
- It is possible to pay by credit card in all of our customer service offices.
In addition to the above services, we also offer a variety of other services (such as a lost property service, etc,) and sell various items (such as, railways gifts, Budapest Card, etc.), which we inform you of at the given office.
Opening hours
Every day: 3:50 a.m. – 11:50 p.m.
Services
- Lost property
- Ticket payment for groups travelling within 24 hours
On sale
- Railway gifts
- Railway and travel books
- Budapest Card
- Tickets for the Giraffe Hop on Hop off sightseeing bus
- Gift vouchers
Opening hours
Every day: 6:00 a.m. – 7:40 p.m.
Services
- Ticket payment for groups travelling within 24 hours
Opening hours
Monday, Tuesday, Wednesday, Friday and Sunday: 6:50 a.m. – 4:50 p.m.
Thursday and Saturday: 6:50 a.m. – 6:20 p.m.
During the break (lunch break): 12:00 p.m.–12:45 p.m.
Services
- Lost property assistance
On sale
- Budapest Card
Place
Accessible from the waiting room on the departure side.
Opening hours
Every day: 7:00 a.m. to 7:00 p.m. (During breaks: 12:50 p.m. – 1:10 p.m. and 4:10 p.m. – 4:35 p.m.)
Services
- Lost property
- Ticket payment for groups travelling within 24 hours
On sale
- Railway gifts
- Railway and travel books
Opening hours
Every day: 06:30 a.m. to 8:00 p.m.
Services
- Lost property assistance
- Ticket payment for groups travelling within 24 hours
Place
Inside the station (Pécs, Indóház tér 1.) at ticket office window 1 and 3
Opening hours
Weekdays: 6:40 a.m. – 6:00 p.m.
Weekend: 8:10 a.m. – 6:00 p.m.
Daily technical break: at window 1: 11:40 a.m. – 12:40 p.m. and 3:45 a.m. – 4:10 p.m., window 3: 11:15 a.m. – 11:35 a.m. and 3:15 a.m. – 3:40 p.m.
Services
- Lost property (window 1)
- Ticket payment for groups travelling within 24 hours
- Additional payments: subsequent presentation, passenger receipts
On sale
- City Tour package (window 1)
- Tickets and passes for Tükebusz local bus
It is possible to pay in cash and by credit card at both windows.
Opening hours
Every day: 7:00 a.m. – 7:00 p.m.
Services
- Lost property
- Ticket payment for groups travelling within 24 hours
- Luggage storage (during office opening hours)
On sale
- Railway gifts
- Railway and travel books
Payment by credit card only.
Place
Accessible from the waiting room, next to the exit on the platform side of the waiting room.
Opening hours
Every day: 7:00 a.m. – 7:00 p.m. (During breaks: 4:10 p.m. – 4:35 p.m. and 4:35 p.m. – 5:00 p.m.)
Services
- Lost property
- Ticket payment for groups travelling within 24 hours
- Luggage storage (during office opening hours)
On sale
- Railway gifts
- Railway and travel books
Payment by credit card only.
The Customer Service Office is currently open in the office to the left of the main entrance. The luggage storage lockers are temporarily out of service and gifts are temporarily not on sale.
Place
From the city side in the hall opposite the main entrance
Opening hours
Every day: 07:00 a.m. – 5:00 p.m., during breaks (lunch break): 12:15 p.m. – 1:00 p.m.
Services
- Lost property
- Luggage storage (during office opening hours)
Payment by credit card only.
Place
Inside the station in the passenger hall at the end of the corridor
Opening hours
Every day: 6:10 a.m. – 6:35 p.m. (during the lunch break: 11:50 a.m. – 12:10 p.m.)
Services
- Lost property
- Ticket payment for groups travelling within 24 hours
- City Tour package and Budapest Card sold
Payment by credit card only.
Opening hours
Every day: 7:00 a.m. – 7:00 p.m.
Services
It is possible to order and pick up the START Club, it is not possible to pay for it.
Payment by credit card only.
The opening hours indicated below may change periodically. For temporary opening hours and further information about ticket office, railway station click here.
You can enquire about any property you lost on trains and at stations by calling the central MÁVDIREKT number +36 (1) 3 49 49 49, under the special information section or the contacts provided below. Please also enquire at several possible places in person, since the place where the item is deposited is not always identical to the place where it was lost. We store lost property for 3 months.
|
Station |
Address |
Opening hours |
|---|---|---|
|
Balatonfüred |
8230 Balatonfüred, Clastricum tér 1. |
Every day: 04:40 a.m.–10:40 p.m. |
|
Budapest Déli Railway Station |
1013 Budapest, Krisztina krt. 37/A |
Monday–Thursday: 7:30 a.m.–3:00 p.m., |
|
Budapest Keleti Railway Station |
1087 Budapest, Kerepesi út 2–5. |
Every day: 4:00–11:30 p.m. |
|
Budapest Nyugati Railway Station |
1062 Budapest, Teréz Krt. 55. |
Every day: 00:00 a.m.–24:00 p.m. |
|
Celldömölk |
9500 Celldömölk, Szabadság tér 1–2. |
Every day: 4:00 a.m.–11:30 p.m. |
|
Debrecen |
4025 Debrecen, Petőfi tér 12. |
Monday–Thursday: 8:00 a.m.–2:00 p.m. |
|
Füzesabony |
3390 Füzesabony, Baros utca 1. |
Monday–Thursday: 9:00 a.m.–12:00 p.m. |
|
Győr |
9021 Győr, Révai u. 4–6. |
Every day: 6:00 a.m.–18:00 p.m. |
|
Hatvan |
3002 Hatvan, Boldogi út 2. |
Monday–Thursday: 7:00 a.m.–3:00 p.m. |
|
Kaposvár |
7400 Kaposvár, Baross G. u. 2. |
Every day: 5:00 a.m.–10:20 p.m. |
|
Keszthely |
8360 Keszthely, Mártírok útja 8. |
Every day: 3:10 a.m.–11:10 p.m. |
|
Miskolc-Tiszai |
3527 Miskolc, Kandó Kálmán tér 1–3. |
Monday–Thursday: 7:00 a.m.–3:00 p.m. |
|
Mosonmagyaróvár |
9200 Mosonmagyaróvár, Hild tér 4. |
Monday–Thursday: 8:00 a.m.–2:00 p.m. |
|
Nagykanizsa |
8800 Nagykanizsa, Ady út 67. |
Every day: 00:00 a.m.–00.00 p.m. |
|
Nyíregyháza |
4400 Nyíregyháza, Állomás tér 2. |
Every day: 5:30 a.m.–7.30 p.m. |
|
Pécs |
7623 Pécs, Indóház tér 2. |
Every day: 3:30 p.m.–11:30 p.m. |
|
Salgótarján külső |
3100 Salgótarján, állomás út 5. |
Every day: 4:00 a.m.–11.00 p.m. |
|
Siófok |
8600 Siófok, Millennium tér 1. |
Every day: 3:45 a.m.–10.25 p.m. |
|
Szeged |
6725 Szeged, Indóház tér 2. |
Weekdays: 6:30 a.m.–1:30 p.m. |
|
Székesfehérvár |
8000 Székesfehérvár, Béke tér 5–7. |
Monday–Thursday: 7:00 a.m.–2:00 p.m. |
|
Szolnok |
5000 Szolnok, Jubileum tér 1–3. |
Every day: 6:00 a.m.–8:00 p.m. |
|
Tapolca |
8300 Tapolca, Dózsa Gy. u. 7. |
Every day: 4:00 a.m.–11:00 p.m. |
|
Vác |
2600 Vác, Széchenyi u. 42. |
Monday–Friday: 8:00 a.m.–12.00 p.m. |
|
Veszprém |
8200 Veszprém, Jutasi u. 34. |
Every day: 4:00 a.m.–11:00 p.m. |
|
Zalaegerszeg |
8900 Zalaegerszeg, Bajcsy-Zs. tér 1. |
Every day: 4:00 a.m. – 10:00 p.m. |
